HOLOMUA Volume 26 Issue 9

Looking Ahead: Highlights from FICOH’s 2025 Annual Planning Session Each year, FICOH’s officer team gathers to align on FICOH’s strategies and future direction. The 2025 annual planning session was held over two days in late August at the Royal Hawaiian Hotel. The session began with a review of major initiatives. Leaders shared updates and received constructive feedback, sparking new ideas and practical suggestions. These insights will be used to refine strategies moving forward. The team also revisited the recent system outage, emphasizing the need to improve communication, reduce reliance on external vendors, and update emergency response plans to better prepare for future disruptions. Below are the broad areas of strategic focus discussed during the session: • Small Business Program enhancements and expansion • Collecting and utilizing customer contact information • Strengthening our communication with agents • Addressing Commercial Lines capacity challenges • Implementing a structured approach to workflow improvements • Managing FICOH’s hurricane exposure • Increasing adoption of FICOH telematics and sensor technologies • Building up our data management and analytics capabilities • Acting on system outage lessons learned You’ll hear more about Annual Planning Session outcomes in your upcoming division meetings. Feel free to reach out to your AVP or senior leader with any questions.

Moving Forward

The 2025 planning session provided a valuable opportunity for FICOH’s officers to align on strategic goals and reinforce

the company’s commitment to continuous

improvement. The ideas and actions discussed will guide efforts to better serve customers, support agents, and build a more resilient company.

FICOH Launches Second Agency Rewards Program

Qualification criteria for FICOH S.T.A.R.: • Not a FICOH Rewards Diamond agent • 3-year losses <= 0% (versus the average loss ratio) • Top 10 based on weighted New Business count >= 100 policies

In addition to our FICOH Rewards Program, which has been running strong for more than seven years, we’re excited to introduce a second agency recogni tion program called FICOH S.T.A.R. (Select Top Agent Rewards), designed to recognize and incentivize Personal Lines and small business. This new program aims to foster strong partnerships with emerging agents as they grow within the insurance industry. Both the FICOH Rewards and FICOH S.T.A.R. programs will run concurrently, sharing a qualification period from January through December each year. The S.T.A.R. program is already underway, using data collected throughout this year to determine eligibility for a West Coast trip in the summer of 2026.

Personal Lines policies; and



 Commercial Lines policies <= $25,000

• Unweighted New Business premium >= $100,000*